Friday, December 16, 2011

Delta FAIL or "when does the day end?"

The Points Guy blog has a great thing going, often providing the service of pointing out ways to transfer miles and gain bonus points.

One of the most recent involved a 100% mileage bonus for mileage transfers on Delta.com that ran through the end of the day (11:59 CST to be exact) on December 16.  Yet anyone going to the Delta link after 7 PM EST on December 16 are greeted by the fact that the 16th has already passed into oblivion:



Twenty minutes on the phone with the Delta web support, from 10:40 PM - 10:59 PM EST was not enough time to convince the tech support person that we were still living in December 16, even though the tech rep read off her time correctly at 10:54 PM EST.

Major FAIL on Delta's part.