Websites are meant to be helpful, but the reality for many companies is that the overseas versions of their websites are too helpful. Try typing in www.google.com in any country other than the US and you'll receive back a website with that country's two-letter Top Level Domain (TLD) such as .fr for France.
Hotels.com takes this to a new level. It is impossible to get back to the main hotels.com when logging in from any other country, and this flaw means that hotels.com's suggested cancellation steps in its reservation emails do not work.
Yes, that's right, you can't cancel online if you're outside the US, and you can't call the 800 number when you're outside the US.
Think emailing in a request for cancellation would then be acceptable? Wrong.
Read the cautionary tale of hotels.com and its inability to function in a global society at 3Cents.com (which also has a dismal 1.5-star rating for the company).
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